Shipping policy
At PlantGrow™, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.
📦 Order Processing
-
All orders are processed within 24–48 hours after confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
During high-demand periods, processing times may be slightly longer.
🚚 Shipping & Delivery
We currently ship across India.
Estimated Delivery Time:
-
Metro Cities: 3–5 Business Days
-
Tier 2 & Tier 3 Cities: 4–7 Business Days
-
Remote Areas: 5–9 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.
💳 Cash on Delivery (COD)
-
Cash on Delivery is available for most serviceable pin codes across India.
-
COD availability depends on courier serviceability in your location.
💚 Prepaid Orders
Customers who choose prepaid payment may receive exclusive offers and enjoy faster order confirmation and processing.
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS (where applicable), allowing you to monitor your shipment until delivery.
📦 Shipping Charges
-
Shipping charges (if applicable) will be displayed during checkout before payment.
-
Promotional free shipping offers may be available from time to time.
❌ Failed Delivery Attempts
If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed attempts, the package may be returned to us. Additional shipping charges may apply for re-dispatch.
📍 Address Accuracy
Customers are responsible for providing a complete and accurate shipping address along with a valid mobile number. PlantGrow™ is not responsible for delays caused by incorrect or incomplete address details.
🌱 Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
-
Order Number
-
Photos of the product
-
Photos of the package