Return & Refund Policy PlantGrow
Return & Refund Policy PlantGrow
Return Policy
Return Window: Customers can request a return within 24 hours of receiving the order.
Eligibility for Return: Returns are accepted only if:
The plant is damaged during transit.
The wrong plant/product was delivered.
Non-Returnable Items: Healthy plants without damage or incorrect delivery cannot be returned.
Replacement & Refund Process
Replacement First: If eligible for return, we will first attempt to replace the product with a fresh and correct one.
Refund Policy: If a replacement is not possible, a full refund will be issued to the original payment method.
Processing Time: Refunds will be processed within 48 hours after approval.
How to Initiate a Return?
Contact our support team via +91 8320197302 within 24 hours of delivery.
Provide your order details and clear images of the damaged/incorrect product.
Our team will verify and arrange for pickup or replacement.
Return Window: Customers can request a return within 24 hours of receiving the order.
Eligibility for Return: Returns are accepted only if:
The plant is damaged during transit.
The wrong plant/product was delivered.
Non-Returnable Items: Healthy plants without damage or incorrect delivery cannot be returned.
Replacement First: If eligible for return, we will first attempt to replace the product with a fresh and correct one.
Refund Policy: If a replacement is not possible, a full refund will be issued to the original payment method.
Processing Time: Refunds will be processed within 48 hours after approval.
Contact our support team via +91 8320197302 within 24 hours of delivery.
Provide your order details and clear images of the damaged/incorrect product.
Our team will verify and arrange for pickup or replacement.
We appreciate your understanding and support in maintaining a smooth return process. For any queries, feel free to reach out to our support team!